Hygiene/Recall Systems

What is heard, duplicated, or repeated by patients is your key to success. Patient retention hinges on understanding and communicating effectively with your patients. In other words, what you and your team say, how you say it, and how well the patient understands it is imperative. After all, happy patients are your best referral source.

Patient education will help you build trusting relationships with those who come to your practice lugging misconceptions and misunderstandings about dentistry. These patients need to understand the importance of oral healthcare.

Business Practice Skills

Mitzi will give you the tools and skills to attract motivated, qualified, and interested patients who will pay, stay, and, best of all, refer to your practice like-minded friends, co-workers, and family.

You’ll learn how to reach out to patients the moment they enter your office, and you’ll fully understand how to cater to their needs and desires regarding dentistry. When patients leave your office, they’ll schedule their next appointment because you and your team will have offered them superior service, a clear treatment plan, and you’ll have filled the need they brought with them. You’ll be their dentist of choice.

Tools and skills you’ll learn:

• How to improve your case acceptance
• How to present treatment plans that work for the patient, not against the patient
• Verbal skills to minimize no-shows and cancellations
• How to improve collection skills

Dental Staff Management and Leadership Skills

Together, your team and Mitzi will increase productivity, profitability, and efficiency throughout your office. Mitzi understands the importance of balancing life at work and home. Your team needs rest and recuperation from stress at work, as well as fulfilling and joyful family time, so that each member can function at full capacity and offer patients genuine smiles and courtesy.

Mitzi will support your practice’s growth by enhancing profitability and operations, and by providing your team with tools to continually improve service. With Practice Discovery, she will assess your tem members and help in these areas:

• Team trust building
• Motivating staff
• Increasing staff energy levels
• Creating your ideal practice
• Set goals and objectives